We at SKYlasers wishes all customers, friends, and employees the best for 2010! It isn't new years without new year resolutions.
1) Better Customer Support - SKYlasers has been known for it superb customer support. In 2009, we have made it our top priority to reply all emails within a 12-24 hour time frame. Many of our solid customers have found our communication skills and promptness a major contributing factor when purchasing from our company. We understand that without you, our customers, there wouldn't be SKYlasers to begin with. Therefore, for 2010, we plan on offering a toll free hotline where customers can call to have questions answered. From the feedback of our customers, even though we offer LIVE CHAT, they feel more secure if they are able to speak with a representative over the telephone. We should have this implemented in the first half of the year.
2) More Product Selection -2009 has been a test period of us. While we have been producing OEM lasers for more than 10 years, 2009 was our first year where a major focus was placed in the online market. It has been a enriching learning experience for us and we're glad to have taken this step. We have met many friends, astronomer, and technology blog eidtors. I want to take this time for thanking them for reviewing our products and giving us constructive feedback. In 2010, we will expand our product lines to offer more innovative products such as, blue lasers, laser sights, party lasers, and more. Check back often!
3) Improved lasers - What's more product selection if our products are not up to par? 2010 will be a time for us to reflect on issues we encountered in 2009 and improve upon them. Even though we will be introducing new product lines, we'll also be updating our current laser pointers and portable lasers. Through quality products and reasonable prices, we believe we will come out on top to be the #1 selling laser company in 2010.
4) Increased Communication - In our 2010 web update, you've noticed an addition of a newsletter section. We plan to offer tips, product news, and contest via this so SIGN UP! We'll also be updated our FAQ or Customer Service section to offer our customer and laser enthusiasts better understanding of lasers and laser pointers. This way, they will be fully informed before making a purchase. Don't forget, we'll have our toll free hotline soon so if you are unsure of anything, just call us!
During our company year end meeting, we went over nearly 20 points of improvements for 2010. We want you to know we're an active company with an aggressive goal of being number one. This is the year we will focus on branding our products and really marketing ourselves to be the number one source of high powered lasers and laser pointers. This is going to be a great year for us.